Frequently Asked Questions (FAQ)

Find Answers to Your Questions

To get more information about Miniport, and to find answers to all your questions, you can contact us via Miniport e-mail address or you can visit our offices

How can I check my luggage in?

You can check your luggage in at the Miniport offices, which are located in Taksim and Istanbul Ataturk Airport, and if you prefer, you can handle it to our deliverer, with the reservation that you will make at our affiliate hotel of your stay.

I want to claim my luggage back, what should I do?

For each luggage, which is checked in at the offices, and of which payment is complete; if the luggage is registered, but is still in the office, then the RECIPIENT has the right of withdrawal. Otherwise, the fee regarding the service will not be refunded. In case of this right being used, the service fee will be refunded to the bank of the RECIPIENT by the end of the day. At the process of refunding the fee regarding the service, the terms and conditions between the bank and the RECIPIENT apply.

For every luggage, of which confirmation ticket is received, and which is into action; the luggage reclaim service will separately be charged, along with the luggage handling service, in the case of long delays or in the case of the RECIPIENT’s request for the luggage to be returned to the hotel, except the case that the flight is cancelled.